Frequently Asked Questions

Delivery Enquiry | 送餐服務查詢

With no end to unrest in sight, with immediate effect these delivery fees will be effected.

Pass price is slashed down with savings up to HKD$25 and free delivery only with 4 or more meals check-out

 

Free Delivery

  • For orders with 4 bentos and above (same time, same date, same location)

  • Delivery between 10.30am – 1.30pm or 4.30pm – 7.30pm

Paid Delivery

  • +$40 For orders with 1 to 3 bento (same time, same date, same location) 

  • +$40 Specific delivery timing (e.g. 12.30pm – 1.30pm ONLY)

  • +$40 Remote and Offshore Locations


免費送貨

  • 同一地址,日期和時間有多於一個餐點數訂單,可豁免運費!

  • 送餐時間為上午 10:30 至下午 1:30 或下午 4:30 至晚上 7:30

付費送貨

  • +$40 適用於一個便當的訂單 (同一日期、同一時間、同一地點)

  • +$40 適用於特定送餐時間的訂單 (指定在下午 12.30 至 1.30)

  • +$40 適用於偏遠地區訂單

At the moment, we deliver to certain locations only, which is on HK island, in Kowloon District and New Territories. There are also surcharges for further distances. You will be advised on the price when you check out.

  • Hong Kong Island: Admiralty, Central, Sheung Wan, Sai Wan, Quarry Bay, North Point, Fortress Hill, Tin Hau, Causeway Bay, Wan Chai, Siu Sai Wan, Chai Wan, Heng Fa Chuen, Shau Kei Wan, Sai Wan Ho, Tai Koo, Aberdeen 

  • Kowloon: Prince Edward, Mong Kok, Yau Ma Tei, Jordan, Tsim Sha Tsui, Choi Hung, San Po Kong, Diamond Hill, Wong Tai Sin, Lok Fu, Kowloon Tong, Kowloon City, To Kwa Wan, Whampoa, Hung Hom, Yau Tong, Lam Tin, Kwun Tong, Ngau Tau Kok, Kowloon Bay, Tai Kok Tsui, Olympic, Nam Cheong, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo

  • New Territories: Lai King, Tsing Yi, Kwai Fong, Kwai Chung, Kwai Hing, Tai Wo Hau, Tsuen Wan, Tseung Kwan O, Hang Hau, Po Lam, Tai Wai, Shatin, Ma On Shan, Fo Tan, HKCU, Tai Po, Tai Wo, Tuen Mun, Tin Shui Wai, Yuen Long, Hong Kong International Airport

And the following districts are excluded: Islands Districts, Cemetery, Restricted Area, Tsuen Wan Slaughterhouse, Tramway Path      


現階段我們只送往有限地區,主要集中在香港島、九龍,以及新界範圍。送往偏遠地區會設有附加收費。總價目將會在閣下結帳時在帳單顯示。

  • 香港島:金鐘、中環、上環、西環、鰂魚涌、北角、炮台山、天后、銅鑼灣、灣仔、小西灣、柴灣、杏花村、筲箕灣、西灣河、太古、香港仔

  • 九龍:太子、旺角、油麻地、佐敦、尖沙咀、彩虹、新蒲崗、鑽石山、黃大仙、樂富、九龍塘、九龍城、土瓜灣、黃埔、紅磡、油塘、藍田、觀塘、牛頭角、九龍灣、大角咀、奧運、南昌、深水埗、長沙灣、荔枝角、美孚

  • 新界:荔景、青衣、葵芳、葵涌、葵興、大窩口、荃灣、將軍澳、坑口、寶琳、大圍、沙田、馬鞍山、火炭、大學、大埔、太和、屯門、天水圍、元朗、赤鱲角機場

以下不屬我們的派送地區:大嶼山、離島區、墳場、指定禁區內、荃灣屠場、中環纜車徑

We deliver lunch and dinner, Mondays to Fridays.

Free Delivery Timings:

  • Lunch: 10.30am – 1.30pm

  • Dinner: 4.30pm – 7.30pm

Concierge Service Delivery Timings (+$40):

Able to choose the hour you’d like your meals to be delivered within the range given above. (e.g. 11.30am – 12.30pm)


我們送餐時間是星期一至五,公眾假期、週末除外。


免費送餐時間:


  • 午餐:上午 10:30 至下午 1:30 

  • 晚餐:下午 4:30 至晚上 7:30

CONCIERGE SERVICE 特定時間 (+$40):

  • 我們可在你指定的時間範圍內為你送餐。 (例如:上午 11:30 - 下午 12:30)

No. Our shop is wherever you are. We deliver to you. You can change your location. Just indicate your address.


沒有。我們會將餐點直送到你所填寫的地址。你可以更改你的位置,只要清楚說明地址即可。

Changes to be emailed to hello@amgd.hk if orders are already made. Otherwise, to change your delivery address, you can go to “My Account” > “Modify your address book entries” after logging into AMGD.


可以。如果已下了訂單,請將更改的地址發電郵至 hello@amgd.hk 。否則,你可以通過登錄並轉到「My Account 我的帳戶」>「Modify your address book entries 修改通訊簿條目」來更改地址簿中的地址。

Notify us or your Security Guard to leave it hanging on your doorstep.


請通知我們或你的保安人員將餐點掛在你家門口。

For an additional location, there will be an additional charge of $40 as our customers are only entitled to one location per delivery drop.​


每額外的位置,將收取 $40 的額外費用,因為我們的客戶每次交付時只能享有一個送餐位置。

Definitely! You can have your lunch in the office and dinner at home with your loved ones. Just add your addresses into your address book. You can do this by logging in and going to “My Account” > “Modify your address book entries”. Once you're placing your meal orders, select the address you'd like the meal to be delivered to for lunch and/or dinner


當然可以!你可以在辦公室享用午餐,並在家中與你的愛人共進晚餐。只需將你的地址添加到地址簿即可。你可以通過登錄並轉到「My Account 我的帳戶」>「Modify your address book entries 修改通訊簿條目」來執行此操作。在你下訂單後,請選擇你希望將餐點送至你要享用午餐和/或晚餐的地址

Customers who need specific timing delivery will need to upgrade to CONCIERGE SERVICE to request your meals to arrive at a specific time slot.

FREE DELIVERY is for a range between 10.30am to 1.30pm for lunch and 4.30 to 7.30pm for dinner. 


需要特定時間的客户需要升級到 CONCIERGE SERVICE 以表明你希望餐點送達的特定時段。

免費午餐送達時間為上午 10:30 至下午 1:30 ;晚餐送達時間為下午 4:30 至晚上 7:30。

Each Pass = Meal Credits

Eg: Blissful pass = 20 meal credits (delivery charges excluded)

 

To enjoy FREE DELIVERY, please check-out more than 2 bentos to the same location and delivery timing. 

Our Free Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner. If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request meals to arrive at a specific time slot. Customers who check-out only 1 meal for the same location and delivery timing just need to pay a minimal delivery fee of $40.


每張套票 = 餐點數

例如:Blissful Pass = 20 餐點數(不包括運費)

要享受免費送餐,請在單次下訂中訂購兩個以上的便當,並只限於在同一時間送到同一地點的訂單。我們的免費午餐送達時間為中午 10:30 至 1:30晚餐送達時間為傍晚 4:30 至 7:30。

如果你需要我們在特定的時間送餐,請升級到我們的禮賓服務,要求餐點在特定時段到達。只購買一份餐點在同一時間送到同一地點的的客戶只需支付 $40 的最低運費。

No. We deliver from Monday to Friday and if a Public Holiday falls on a weekday, there will be no delivery.

We may make an exception but a memo will be given out on the top ticker of our page should we deliver on a Public Holiday.

不會。我們直送時間是星期一至五,公眾假期、週末除外。

可能會有例外,如果在公共假期有送餐,我們會在網站首頁留下備忘錄。

Pass and Order Enquiry | 套票與訂單查詢

AMGD pass is a unique pay as you use subscription plan for meals. Each pass allows you to pre-pay for a specific number of meals to enjoy within a reasonable time period. The pass is paying for meal credits. Delivery fees are separate (please refer to Delivery Enquiry).


AMGD Pass(套票)是一個獨特的餐點訂購計劃。每張套票允許客戶預先繳付購買特定數量餐點的金額,並於一段合理的時間內享用。套票只繳付餐點的價錢,送餐費需另外繳付。(有關送餐的疑問,請查閱送餐查詢。)

Yes. You can buy 1 meal from our Ala Carte Pass. That is the cost of the meal. The delivery for 1 meal is $40.


可以。購買我們的 Ala Carte 套票就可以選擇一款餐點。這是餐點的費用。一餐的送餐費為 $40。

Each pass is tagged to an individual customer's account. So each account created is your own. But if you'd love to share the AMGD experience with a loved one, you could give in your meal and have it delivered to their location instead! You can add the delivery addresses under by logging in and going to “My Account” “Modify your address book entries”.


每張套票已被連結到每位獨立客戶的帳號。所以每個帳號都只屬於開啟該帳號的客人。不過,如果你希望和你的至親分享 AMGD 的體驗,你可以轉而把你訂購的餐點送到他的位置!你可以通過登錄並轉到「My Account 我的帳戶」>「Modify your address book entries 修改通訊簿條目」來添加新的地址。

Any changes need to be sent out by 7.30am to hello@amgd.hk on the day of delivery.


若要更改已發出的訂單、更改直送地址,客戶必須於運送同一天的上午 7:30 之前發電郵 hello@amgd.hk。

Orders are limited to only 1 location per timing.  Each customer can order up to 6 meals per location.


如果你購買了一個 AMGD 套票,每個直送時段只可運送到一個地址,每個直送地址每人最多可以訂購個餐點。

Of course! We encourage all our customers to share a pass so that everyone can enjoy free delivery and have a delicious, healthy lunch/dinner together! For each pass, you can order up to 6 meals per drop! 


當然可以!我們鼓勵所有客戶分享套票,以便每個人都可以享受免費送貨,並一起享用美味又健康的午餐/晚餐!每次可使用通行證訂購最多六餐!

You can make your order after you have registered an account with us. If you haven’t, don’t sweat it! Here’s the link:

http://www.amgd.sg/index.php?route=account/register,

After becoming a registered AMGD customer, placing an order is as simple as 1-2-3. Step 1: Get yourself an AMGD Pass!!

  • Choose from 5 different passes!!

  • Add to your Cart & Make Payment

Step 2: Choose your AMGD Meals

  • Go to our Menu of over 80 meals

  • Choose your Meal(s)

 Step 3: Checkout

  • Checkout your cart!

And there you have it! All done!

Now all that is left, is to await the arrival of your meal at the date you’ve requested.

Meanwhile, why not plan your next meal delivery?


你先註冊帳戶後進行訂購。如果你還沒有帳戶,别擔心!只需上這鏈結:http://www.amgd.sg/index.php?route=account/register,註冊成為AMGD客戶後,下訂單就像數1-2-3一樣簡單。

第1步:選擇你想要的AMGD套票!

  • 五種不同通行證任你選擇! 

  • 添加到你的購物車並付款

第2步:選擇你的AMGD餐 

  • 瀏覽我們多過八十款的菜單

  • 選擇你的膳食 

第3步:結帳 

  • 結帳你的購物車

全部完成!現在剩下的就是等待你的用餐送到啦。 與此同時,為何不也計劃下一次用餐呢?

All orders have to be placed by 11.30pm before the day of delivery.


請在送餐日期前的晚上 11:30 之前通知。

As a registered customer of AMGD. All your orders are recorded in the “My Account” page. From there, you can keep track of all your orders, current and past ones as well. So, you'll always remember the meals you've enjoyed, and those you've enjoyed most! You will also receive confirmation emails so that you can double check your orders and let us know the order ID if you ever need to make any changes to your orders.


登入帳戶後,你可於「My Account 我的帳戶」中檢視所有過往及現在的訂單,還有未用的餐點數和相應的有效使用期。這樣一來,你就能永遠記住你喜歡的餐,以及你最喜歡的食物!

你還將收到確認電子郵件,以便仔細檢查訂單。如果你需要對訂單進行任何更改,請告知我們你的訂單 ID。

Some travels are planned, others just happen. But if it falls within the period of your pass, have no fear! Just provide us with your travel documentations and drop us an email at hello@amgd.sg . We'll make sure you get your extension! We've got you! If you require an extension for any other reasons, just drop us an email at hello@amgd.sg, and we'll sort it out for you. we are always happy to be at your service!


我們明白有些旅程是你一早預計好的,但有一些出走卻不可預料地發生。不過如果它落在你已購買的套票 的有效使用期的話,不用擔心!只要把旅遊文件副本通過透過 hello@amgd.sg 傳給我們,我們就會讓你的 Pass 延長使用期!如果你因為其他原因需要延期也可以通過電郵把原因告知我們,讓我們幫你處理。我們很樂意為你效勞!

From the day you purchase the Pass:

  • Ala Carte  – 1 working day
  • Joy – 15 working days
  • Overjoyed –  30 working days
  • Thrill – 30 working days
  • Blissful –  45 working days
  • Happy –  90 working days

自購入套票當天起計:

  • Ala Carte  – 1 工作天
  • Joy – 15 工作天
  • Overjoyed –  30 工作天
  • Thrill – 30 工作天
  • Blissful –  45 工作天
  • Happy –  90 工作天

No, you can buy as many AMGD Passes as you want. You can order up to 6 meals a day for Blissful pass and Happy Pass.


沒有,你可以購買多於一個 AMGD 套票。但每張 Blissful Pass 和 Happy Pass 每天最多可以訂購六個便當。

Please make your order latest before 7.30am on the day of delivery.


最遲需在送餐當天上午 7:30 之前下訂餐。

Any cancellation of meals must be made by 11.30pm before the day of delivery

Exceptions can, however, be made on a case by case basis. In such cases, notice has to be given to us by 7.30am on the day of delivery. Cancellations made after 7.30am, credit is due deducted as meals would have already been prepped.


任何取消訂單必須在送餐之日的晚上 11:30 之前取消。但是,例外情況可以根據具體情況而定。在這種情況下,必須在送餐當天上午 7:30 之前通知我們。在上午 7:30 之後取消預訂,餐點數(Credit)將被扣除,因為餐點已經準備好。

Inform us for,

  • Lunch delivery: By 7.30am on the day of delivery.
  • Dinner delivery: By 11.30am on the day of delivery.

通知我們的時間:
  • 午餐:送餐當天上午 7:30。
  • 晚餐:送餐當天上午 11:30。

No. All unused credits will expire according to the expiry date and no refunds are allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of a pass before making a purchase including our delivery date and timings as well as expiry dates.


不可以。所有逾期而未被使用的餐點數將不設退款或補償。這是一項非常嚴格的公司政策,並通過正式的審計程序。所有客戶在購買之前都應閱讀套票的條款和條件,包括我們的送餐日期和時間以及到期日。

You can. Buy the same pass as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.


可以。如果你購買與之前購買相同的套票,我們會將你的情況提交給我們的審計部門,要求重新激活你的帳戶並使用其未使用的餐點數。

We will inform customers through the topline on our website should our suppliers send ingredients that we deem not suitable for consumption (e.g. unripe fruits). We will then replace with other suitable ingredients.


如果我們發現食材供應商提供給我們的食材不宜食用時(例如是未熟的水果),我們會通過網頁首欄向通知客戶,並以其他適合的食材代替。

We have recently introduced a chatbot that is live from 7.00am to 7.30pm. You can find the icon on the bottom right of the page.

Customers are encouraged to find us via our chatbot as a main form of communication channel instead of FB and IG inbox. Emails are possible but for quick response our chatbot is ever ready to answer your queries.


我們最近推出了一個 Chatbot,從上午 7:00 到晚上 7:30 為大家服務。你可以在網頁右下角找到該圖標。 我們鼓勵客戶以 Chatbot 取代 Facebook 和 Instagram 收件箱作為和我們主要溝通的方式。客戶亦可通過的有聯絡我們,但為了讓客戶可以盡快得到回應,Chatbot 是個較好的選擇去解答你的疑問。

Payment Enquiries | 付款查詢

When you check out your cart, you may choose to pay either via PayPal, or simply using any Credit Card. You may also make a bank transfer via internet banking. To do this, please transfer the amount to our DBS current Account 003-9-338171.

For us to facilitate your purchase, we would deeply appreciate that you email us a screengrab of the transfer receipt at hello@amgd.hk,


目前我們網站支持 PayPal 和信用卡付款。你也可以通過網上銀行進行銀行轉賬。如欲經銀行轉帳,請將金額轉入我們的 DBS 當前賬戶 003-9-338171。歡迎發電郵至 hello@amgd.hk 查詢。為了方便你下訂單,請你發電 hello@amgd.hk 並附上轉賬照片憑證。

Food-Related Enquiries | 食物有關查詢

 

Although our foods are prepared fresh, the meals served and delivered are mixed of cold and hot ingredients. Therefore we will advise food to be consumed 4 hours after receiving.

However, if you wish to keep the meal for next day consumption, please request cold ingredients to be packed separately when you place your order. The meal is good to be kept 24 hours and reheat in the microwave oven with medium heat for around 3 to 4 minutes.

No re-heating of the cold ingredients required.

Please take note the cold ingredients may reduce in qty/weightage than usual when packed separately.
Please store food in chiller, settings 3 to 10 degree celsius.
Do not keep food in freezers or below 0 temperature settings.

雖然我們的食物是新鮮製作的,但是供應和送來的食物都是冷和熱的成分混合在一起。因此,我們建議食物在送達後四小時以内食用。不過,如果你有需要為下一天預留食物,請在下訂單時向我們要求把冷凍食材分開擺放。在二十四小時內,把餐點放進微波爐以中火翻熱三至四分鐘即可食用。無需把冷凍食材翻熱。

請注意,當把冷凍食材分開擺放時,它的數量或重量可能會被平常的份量減少。
請將食物儲存於冰箱內,並把溫度保持在攝氏三度到十度之間。
請勿將食物儲存於冷藏庫,或任何溫度於攝氏零度以下的儲存室

 

Our AMGD chefs work hand in hand with nutritionists to create meals that have been carefully proportioned for a single person’s daily requirements.

With our meals you don’t have to put up with nasty taste enhancers like salt, preservatives, MSG or even the dreaded sugar!

And why should we? We expertly bring out the taste of every single ingredient. That, and our ingredients are fresh everyday!!


我們的AMGD廚師與營養師攜手合作,根據每個人的日常需求精心調配餐點。在我們的膳食中,你不必忍受令人討厭的味增劑,如鹽,防腐劑,味精甚至可怕的糖!為什麼?我們已專業地帶出每種成分的味道。還有,我們的食材每天都是新鮮的!

Most of our AMGD meals are made with ingredients that are natural and organic. We bed our ooh la la proteins on either a bed of fresh greens or complex carbs (C-carbs) or healthy pasta. Each meal does not exceed the daily requirements of 600kcal by design!


我們大部分的 AMGD 餐都是用天然和有機食材製成的。我們將蛋白質躺放在一層新鮮蔬菜或複合碳水化合物(C-碳水化合物)或健康麵食上。每餐不超過 600kcal 的日常要求!

Allergic to nuts? We’ll throw in fruits instead! Can’t take too much sugar or salt? There’s barely a pinch in any meals already!

Whatever your diet limitations are, let us know about your existing conditions in the Comment Box when you checkout and we will customise accordingly to your request as best as we can. We work with our nutritionists to replace or reduce anything that gets in between you and the enjoyment of our meals!


對堅果過敏?那麼我們就用水果代替!不能吃太多糖或鹽?任何一餐幾乎都沒有呢!

無論你的飲食限制如何,當你結帳時,請在評論欄中告知我們你的需求,我們會盡可能地根據你的要求進行定制。我們與營養師合作,以減少或取代你和你享受美食之間的任何阻礙!



Not quite, this is to maintain the freshness of our salads, fruits & nuts upon delivery. However, you may reheat the protein/carbs on a medium high heat for about 2 - 3 mins.


不太會,這是為了確保送餐時保持沙律,水果和堅果的新鮮度。但是,你可以在中等高溫下再加熱蛋白質/碳水化合物的食品約 2 - 3分鐘。

Our Intense Series are designed for those who require higher caloric intake than our Standard Meals.  If you are a Sports and Fitness enthusiast, or just simply need a little extra to tide until the next meal – the Intense Series is for you! If you need a higher calorie intake for that added oommph, just top-up $28 when you check-out your intense meal.

 


相比於 AMGD 的普通系列,Intense 系列含有較高卡路里的蛋白質,是專為鐵桿體格,體能活躍的客戶而設計的。如果你是體育和健身愛好者,又或者你需要在下一餐之前有多一點能量的話 Intense 系列適合你!如欲更高的卡路里攝入量你可以增值 $28 選擇Intense 系列。

 

Keto meals is a low-carb, high-fat and also an adequate protein supplement. It promotes weight loss and enhances performance. 


生酮膳食是由低碳水化合物、高脂,以及足夠蛋白質成分組成的膳食。它能促進減重,同時增強表現。

Corporate-Related Enquiries | 商業客戶有關查詢

Kindly refer to our “Corporate” tab.


請參閱我們的「Corporate 公司」標籤。

Service-Related Enquiries | 服務有關查詢

We are truly sorry for the inconvenience you are facing. Please do not hesitate to contact us directly through our chatbot and we will attend to your needs ASAP. 


對於你正遇到的不便,我們深表歉意。請别猶豫通過 Chatbot 聯繫我們,我們會盡快滿足你的需求。