Frequently Asked Questions

Delivery Enquiries

HKD40 for one order to one delivery address, date and time. Free delivery for more than one order to one delivery address, date and time.

若一次只訂一個credit 送到一個地址,日期和時間,每次港幣$40。

At the moment, we deliver to certain locations only, which is in HK island & Kowloon District. There are also surcharges for further distances. You will be advised on the price when you check out.

Hong Kong Island: Admiralty, Central, Sheung Wan, Sai Wan, Quarry Bay, North Point, Fortress Hill, Tin Hau, Causeway Bay, Wan Chai, Siu Sai Wan, Chai Wan, Heng Fa Chuen, Shau Kei Wan, Sai Wan Ho, Tai Koo, Aberdeen 

Kowloon: Prince Edward, Mong Kok, Yau Ma Tei, Jordan, Tsim Sha Tsui, Choi Hung, San Po Kong, Diamond Hill, Wong Tai Sin, Lok Fu, Kowloon Tong, Kowloon City, To Kwa Wan, Whampao, Hung Hom, Yau Tong, Lam Tin, Kwun Tong, Ngau Tau Kok, Kowloon Bay, Tai Kok Tsui, Olympic, Nam Cheong, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo

New Territories: Lai King, Tsing Yi, Kwai Fong, Kwai Chung, Kwai Hing, Tai Wo Hau, Tsuen Wan, Tseung Kwan O, Hang Hau, Po Lam, Tai Wai, Shatin, Ma On Shan, Fo Tan, HKCU, Tai Po, Tai Wo, Tuen Mun, Tin Shui Wai, Yuen Long, Hong Kong International Airport

And the following districts are excluded: Islands Districts, Cemetery, Restricted Area, Tsuen Wan Slaughterhouse, Tramway Path      


香港島: 金鐘、中環、上環、西環、鰂魚涌、北角、炮台山、天后、銅鑼灣、灣仔、小西灣、柴灣、杏花村、筲箕灣、西灣河、太古、香港仔

九龍: 太子、旺角、油麻地、佐敦、尖沙咀、彩虹、新蒲崗、鑽石山、黃大仙、樂富、九龍塘、九龍城、土瓜灣、黃埔、紅磡、油塘、藍田、觀塘、牛頭角、九龍灣、大角咀、奧運、南昌、深水埗、長沙灣、荔枝角、美孚

新界: 荔景、青衣、葵芳、葵涌、葵興、大窩口、荃灣、將軍澳、坑口、寶琳、大圍、沙田、馬鞍山、火炭、大學、大埔、太和、屯門、天水圍、元朗、赤鱲角機場



中午: 上午10時半至下午1時半
晚上: 下午4時半至下午7時半

No. Our shop is wherever you are. We deliver to you. You can change your location. Even for every meal. Just indicate your address in your account when you log in.


Yes. Just contact us via email at Send us proof of your travels and we will be able to extend for you.

可以。請發電郵至 並附上你的外遊證明,我們將會為你延長你購得的PASS的有效使用期。

Any changes request need to be sent email to by 7.30am on the day of delivery. Any changes allowed is at the discretion of AMGD management.


Customers are advised to cancel any orders before 11.30am on the day before delivery. Meal credit/credits will be deducted accordingly. Any orders passed the cut-off time will not be refunded.


Customers who need specific timing delivery will need to upgrade to CONCIERGE SERVICE to request for your meals to arrive at a specific time slot.

FREE DELIVERY is for a range between 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner.

需要特定定时交付的客户需要升级到CONCIERGE SERVICE以请求您的餐点在特定时间段到达。



Each Pass = Meal Credits

Eg: Blissful pass = 20 meal credits (delivery charges excluded)

If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request for meals to arrive at a specific time slot for 40HKD

Customers who check-out only 1 meal for the same location and delivery timing just need to pay a minimal delivery fee of 20HKD


To enjoy FREE DELIVERY, please check-out more than 2 bentos to the same location and delivery timing.

Our Free Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner.

每张通行证 = 膳食积分

例如:幸福通行证= 20 Credits(Without Delivery)

如果您需要特定的定时交付,请升级到我们的CONCIERGE SERVICE以请求在特定时间段到达餐点。(40HKD)




Pass and Order Enquiries

AMGD Pass is a subscription-based plan that allows customers to order a specific number of meals within a specific duration.

AMGD PASS是基於計劃形式訂購,根據客戶已選購的PASS,於指定有效使用期內,客人可自由於我們餐單上選擇食品。

Yes. You can buy 1 meal from our Ala Carte Pass. That is the cost of the meal. The delivery for 1 meal is $20.

可以。購買我們的Ala Carte Pass 就可以選擇一款食品。

Any changes request need to be sent out by 7.30am on the day of delivery.


The proteins in the Intense Series are of higher caloric value than the Standard Series. Meals from the Intense Series are designed for those who need more to sustain them till their next meal.


Orders are limited to only 1 location per timing.  Each customer can order up to 6 meals per location.

如果您購買了一個AMGD Pass,每個直送時段只可運送到一個地址,每個直送地址每人最多可以訂購6個bento。

Your orders will be stated in “My Account” Page. You will be able to track your current and past orders.

登入帳戶後,你可於My Account中檢視所有過往及現在的訂單,還有您未用的credits和相應的有效使用期。

From the day you purchase the Pass:

Ala Carte  – 1 working day
Joy – 15 working days
Overjoyed –  30 working days
Thrill – 30 working days
Blissful –  45 working days
Happy –  90 working days


Ala Carte  – 1工作天
Joy – 15工作天
Overjoyed –  30工作天
Thrill – 30工作天
Blissful –  45工作天
Happy –  90工作天

No, you can buy as many AMGD Passes as you want. You can order up to 6 meals a day for Blissful pass and Happy Pass.

沒有,你可以購買多於一個AMGD Pass,但Blissful Pass和Happy Pass每天最多可以訂購6個bento。

In case of any disruption in service, we will be reimbursing one meal credit at the discretion of the management. All decisions are final.

如果服務受到阻延,AMGD將決定償還一餐credit與否。 AMGD保留一切最終決定權。

AMGD HK is Halal certified by The Incorporated Trustees of the Islamic Community Fund of Hong Kong.

AMGD HK已獲得「香港回教信託基金會總會」的清真認證。

No. All unused credits will expire according to the expiry date and no refunds is allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of a pass before making a purchase including our delivery date and timings as well as expiry dates.


We will inform customers through the topline on our website should our suppliers send ingredients that we deem not suitable for cunsumption (eg. unripe fruits). We will then replace with other suitable ingredients.

Yes. You can. Buy the same pass as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.

We have recently introduced a chat bot that is live from 7.00am to 7.30pm. You can find the icon on the bottom right of the page.

Customers are encouraged to find us via our chat bot as a main form of communication channel instead of FB and IG inbox. Emails are possible but for quick response our chat bot is ever ready to answer your queries.

我们最近推出了一个聊天机器人,从早上7点到晚上7点30分。您可以在页面右下角找到该图标。 我们鼓励客户通过我们的聊天机器人找到我们,作为沟通渠道的主要形式,而不是FaceBook和Instagram收件箱。电子邮件是可能的,但为了快速响应,我们的聊天机器人随时准备回答您的问题

Payment Enquiries

You can make payment via PayPal or Credit Cards on our website. Currently that’s what’s available. But if you need to do Internet Banking, please email and we will be happy to assist.


Loyalty Points, Rewards & Sales

 For Friend: Register an account at to get 5% off your first pass. Promo code will be sent to your email.

For You: Get up to 3 FREE meals*. Once your friend buys a pass email and let us know his/her email account.

You will earn free meals* if your friend buys either a:

*Thrill Pass =  1 free meal for you

*Blissful Pass = 2 free meals for you

*Happy Pass = 3 free meals for you


Terms & Conditions:

*To qualify for refer a friend program, you have to be an existing passholder of Joy Pass and above. Your friend has to be a new customer of AMGD.

*Cannot be used in conjunction with other ongoing offers and promotional codes.

*AMGD reserves the right to amend its terms & conditions without prior notice. 

Each promotion cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts. These codes are non transferable so may only be used in accordance with their terms of use. Promotions earned in the form of complimentary meal credits cannot be exchanged for cash and are not eligible for any customization requests. 

*AMGD reserves the right to amend its terms & conditions without prior notice.

Our sales season follows a strict, audited calendar. We are not able to extend the sales period if you miss it. Customers are encouraged to grab our sales when you receive our emails or when you see them on our social media sites and websites. In order not to miss any sales, register as a member and subscribe to our newsletters/EDMs. Our management will not be able to provide any refunds for customers who miss the promotions after purchasing a pass.