AMGD HK is officially Live! Thank you for being part of this journey.
We are still working to improve your AMGD experience. Please drop us an email to hello@amgd.hk

Frequently Asked Questions

Delivery Enquiries

HKD20 for one order to one delivery address. Free delivery for more than one order to one delivery address.


直送服務按每個地址計,每次港幣$20。
若每次同一地址有多於一個bentos訂單,可豁免運費!

At the moment, we deliver certain locations only which is in HK island & Kowloon District.

Hong Kong Island: Admiralty, Central, Sheung Wan, Sai Wan, Quarry Bay, North Point, Fortress Hill, Tin Hau, Causeway Bay, Wan Chai, Siu Sai Wan, Chai Wan, Heng Fa Chuen, Shau Kei Wan, Sai Wan Ho, Tai Koo, Aberdeen 

Kowloon: Prince Edward, Mong Kok, Yau Ma Tei, Jordan, Tsim Sha Tsui, Choi Hung, San Po Kong, Diamond Hill, Wong Tai Sin, Lok Fu, Kowloon Tong, Kowloon City, To Kwa Wan, Whampao, Hung Hom, Yau Tong, Lam Tin, Kwun Tong, Ngau Tau Kok, Kowloon Bay, Tai Kok Tsui, Olympic, Nam Cheong, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo

New Territories: Lai King, Tsing Yi, Kwai Fong, Kwai Chung, Kwai Hing, Tai Wo Hau, Tsuen Wan, Tseung Kwan O, Hang Hau, Po Lam, Tai Wai, Shatin, Ma On Shan, Fo Tan, HKCU, Tai Po, Tai Wo, Tuen Mun, Tin Shui Wai, Yuen Long

And the following districts are excluded:Lantau Island, Islands Districts, Cemetery, Restricted Area, Tsuen Wan Slaughterhouse, Tramway Path   


現階段我們只送有限地區:

香港島: 金鐘、中環、上環、西環、鰂魚涌、北角、炮台山、天后、銅鑼灣、灣仔、小西灣、柴灣、杏花村、筲箕灣、西灣河、太古、香港仔

九龍: 太子、旺角、油麻地、佐敦、尖沙咀、彩虹、新蒲崗、鑽石山、黃大仙、樂富、九龍塘、九龍城、土瓜灣、黃埔、紅磡、油塘、藍田、觀塘、牛頭角、九龍灣、大角咀、奧運、南昌、深水埗、長沙灣、荔枝角、美孚

新界: 荔景、青衣、葵芳、葵涌、葵興、大窩口、荃灣、將軍澳、坑口、寶琳、大圍、沙田、馬鞍山、火炭、大學、大埔、太和、屯門、天水圍、元朗

以下不屬我們的派送地區:大嶼山、離島區、墳場、指定禁區內、荃灣屠場、中環纜車徑

 

我們直送時間是星期一至五,公眾假期、週末除外。
總共兩個直送時段,
中午: 上午11時半至下午1時半
晚上: 下午6時半至下午8時半

No. Our shop is wherever you are. We deliver to you. You can change your location. Even for every meal. Just indicate your address in your account when you log in.


沒有。我們會將餐點直送到你所填寫的地址,你可以登入帳戶去更改每次送餐的地址,最後可以更改地址的時間是運送同一天的早上6時前。

Yes. Just contact us via email at hello@amgd.hk . Send us proof of your travels and we will be able to extend for you.


可以。請發電郵至 hello@amgd.hk 並附上你的外遊證明,我們將會為你延長你購得的PASS的有效使用期。

Any changes request need to be sent email to hello@amgd.hk by 6am on the day of delivery. Any changes allowed is at the discretion of AMGD management.


所有有關更改訂單事宜,請於運送的同一天早上6時前發電郵至 hello@amgd.hk,AMGD保留最終決定權。

Customers are advised to cancel before 6am on the day of delivery. Meal credit/credits will be deducted accordingly.


如需取消訂單,必須最遲於運送同一天的早上6時前發電郵至 hello@amgd.hk,相應的credits可免除。

Yes. At the moment we provide delivery service based on our scheduled time slots of 11:30am to 1.30pm (afternoon delivery) and 6.30 to 8.30pm (evening delivery).

If you request additional services such as specific time slots, please leave your preferred timing in the comment box when you check-out. We will do our best subject to the availability of our fleets. Please allow a grace period of 30 minutes before or after your preferred delivery timing. 

  • If you want a guaranteed timeslot for your daily deliveries, we will be happy to provide a concierge service with VIP check-out at an admin fee, Kindly email us at hello@amgd.hk

Thank you for your kind understanding and cooperation.


可以,現時我們根據我們預定的直送時段 上午11:30至下午1:30 (中午時段) 及下午6:30至下午8:30 (晚間時段) 去提供直送服務。

 

如您有其他要求,例如指定收到餐點的時間,請您於下訂單結帳時於comment box中註明,我們會根據當日直送團隊的情況以及交通狀況盡力為您安排,請允許在您指定的收餐時間預留前後30分鐘的寬限期。

 

  • 如欲要求一個確切的餐點到達時間,我們樂意提供您一個專享的VIP服務,並需收取相關的行政費用,歡迎電郵至 hello@amgd.hk 向我們查詢。

多謝您的體諒及合作。

Pass and Order Enquiries

AMGD Pass is a subscription-based plan that allows customer to order a specific number of meals within a specific duration.


AMGD PASS是基於計劃形式訂購,根據客戶已選購的PASS,於指定有效使用期內,客人可自由於我們餐單上選擇食品。

Yes. You can buy 1 meal from our Ala Carte Pass.


可以。購買我們的Ala Carte Pass 就可以選擇一款食品。

Any changes request need to be sent out by 6am on the day of delivery.


若要更改已發出的訂單、更改直送地址,客戶必須於運送同一天的早上6時前發電郵至 hello@amgd.hk

The proteins in the Intense Series are of higher caloric value than the Standard Series. Meals from the Intense Series are designed for those who need more to sustain them till their next meal.


相比於「標準」系列,「Intense」系列含有較高卡路里的蛋白質,因此「Intense」系列是為需要更多攝取量的人士而設。

Orders are limited to only 1 location per timing.  Each customer can order up to 6 meals per location.


如果您購買了一個AMGD Pass,每個直送時段只可運送到一個地址,每個直送地址每人最多可以訂購6個bento。

Your orders will be stated in “My Account” Page. You will be able to track your current and past orders.


登入帳戶後,你可於My Account中檢視所有過往及現在的訂單,還有您未用的credits和相應的有效使用期。

Start from the day buying the Pass.

Ala Carte  – 1 working day
Joy – 15 working days
Overjoyed –  30 working days
Thrill – 30 working days
Blissful –  45 working days
Happy –  90 working days


自購入Pass起計

Ala Carte  – 1工作天
Joy – 15工作天
Overjoyed –  30工作天
Thrill – 30工作天
Blissful –  45工作天
Happy –  90工作天

No, you can buy as much AMGD Passes as you want. But you can order up to 6 meals a day for Blissful pass and 12 meals for Happy Pass.


沒有,你可以購買多於一個AMGD Pass,但Blissful Pass每天最多可以訂購6個bento,而Happy Pass每天最多可以訂購12個bento。

In case of any disruption in service, we will be reimbursing one meal credit at the discretion of the management. All decisions are final.


如果服務受到阻延,AMGD將決定償還一餐credit與否。 AMGD保留一切最終決定權。

AMGD HK is going through the Halal certification process.


AMGD HK正在申請清真認證。

No. All unused credits will expire according to the expiry date and no refunds is allowed.


不可以。所有逾期而未被使用的credits將不設退款或補償。

Payment Enquiries

You can make payment via PayPal or Credit Cards on our website. Currently that’s what’s available. But if you need to do Internet Banking, call us at +852 2389 6088 or email hello@amgd.hk and we will be happy to assist.


目前我們網站支援Paypal和信用卡付款。如欲經銀行轉帳,歡迎致電 +852 2389 6088 或發電郵至hello@amgd.hk查詢。